How to return a product

You have the right to return a product within 14 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes. 

In case a product is returned in Greece (for instance a potential change) is free for products value over 50€,else customers are required to pay 5 euro. 

In case of a product return from abroad, transport costs are fully covered by the person who returns the product. It is noted that in the case the customer requires a refund to a bank outside Greece, the refund is calculated based on the price the product had the date of the initial transaction. The transport cost and the expenses for the bank transfer are always paid by the customer .

In any case, returned products should be in the exact condition in which they were when received by the customer. This includes:

•There should be no damages inflicted and their packaging should be the one that accompanies the product itself.

•They should be in perfect condition (including their official packaging or wrapping)

•They should be accompanied by every proper document they were received with (receipt, invoice etc.)

If the aforementioned prerequisites are met, you may send the product back to us in order for it to be replaced. Otherwise, we reserve the right to decline the product return.

The product return process is particularly simple :

1. Access the "Orders history" section of his or her account.

2. Select the order from which he wants to return an item by clicking on "Details".

3. Select the product(s) that you wish to return by checking the box next to its name(s).

4. Add the quantity that need to be returned (in case more than one product need to be returned).

5. In the "Merchandise return" section, add an explanation, in order for the shop team to better understand why you want to return this product.

6. Click on "Request a return".The return request appears  in the “Merchandise Returns" page. At first, the return request has the "Waiting for confirmation" status.

    Once you get confirmation the status will change from '' Waiting for confirmation '' to '' Waiting for package ''.

    Τhen you can send the product back to us in this address :  

    On by Chania Running Store,

    kissamou 60,

    Chania 73131,

    Greece

    phone.28210-02300

    Caution ! the product must be returned with  Speedex courier with charge of receiver (our charge), else customer have to pay the cost of return                                                                                                       

    When we receive the product status will change to '' Package received '' and you will receive a promo code ,with the value of the returned product, to your account  

      

    Once you have received the voucher ,you can start a new order and enter the promo code in the appropriate field .  

      

    Product return process can also procced via a phone call to us  2821002300.

     

    It is noted that the replacements always take into account the current price of the product as well as the extra cost of the transport. In case the replacement product has a lower price than the one you are returning, you will be given a discount coupon, equal to the difference of the two products. A refund for the above case is not possible.

    Return of Defective/Damaged Products

    In cases where runninglovres.gr can be held evidently liable for selling products that may be either defective or of poor quality, or have been falsely included in an order, or have been mispriced, or they have suffered any damages during transport, or they have come with a poor packaging etc., then runninglovres.gr is fully responsible for replacing the product and covering both the transport costs for the product being sent back (the required delivery charge will be deposited to a bank account suggested by the customer) as well as that for the product being resent to the customer. 

    In order for our company to check if the product is defected, you have to send us photos of it via email at info@runninglovers.gr.If you send us the product without following the procedure above, hou have to pay for all shipping costs including those that might be occured.Also our company has the right to deny receiving the above product.

    Return conditions remain the same as those mentioned above.

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